+353 89 492 0173

Help and support

Frequently asked questions

Barbecue FAQs

The regulator we supply with our BBQ range is a clip-on regulator which is suitable for propane/patio gas cylinders. Propane gas can be purchased in most hardware stores or by contacting a local gas supplier in your area.

To clean the BBQ we recommend turning the burners on high heat for 5-10 minutes and then turn them off this will allow you to brush off any food residue with a non-abrasive brush, you can also use warm soapy water to clean the grills. Rinse well and dry thoroughly.

We recommend that the barbecue is serviced by a qualified technician after every 100 hours of use.

We always recommend using a cover or keeping it in a shed or garage when not using it to protect it against the effects of extreme weather conditions.

Yes, but you must change the regulator supplied to a butane regulator suitable for use with butane bottled gas in your country. Please note that butane will not flow well when the weather is cold.

We recommend putting a layer of sand in your grease tray to prevent this.

Yes, we stock spare parts for our range, please contact us on fairbrother69@gmail.com or +353 89 492 0173

Outdoor Heater FAQs

The regulator we supply with our Patio heater range is a clip-on regulator which is suitable for propane/patio gas cylinders. Propane gas can be purchased in most hardware stores or by contacting a local gas supplier in your area.

We recommend that the heater is serviced by a qualified technician after every 100 hours of use.

No. You must use Propane. Propane is the only gas used with our patio heater products.

The standard cover will fit our 13kw and X13. The large cover will fit our 15kw.

To clean the patio heater please use warm soapy water once the unit has cooled down completely. To clean the burner, you brush lightly with a wire brush.